Clock-In Assistant can attempt to open the selected app, but Android or the phone manufacturer may block background launches. Always verify attendance inside the target app yourself.
Quick checks
Check the task
Confirm that it is enabled, the time and repeat rule are correct, and the intended target app is still installed.
Check device time
Use automatic date, time, and time zone where possible. A manual clock or time-zone change can affect schedules.
Review permissions
Open “Permissions and privacy” in the app and review exact alarms, notifications, background, and battery settings.
Run a test
Create a short test task while the phone is unlocked. Then repeat with the screen locked to identify a device restriction.
The selected app did not open
- Open Clock-In Assistant and check the recent execution result.
- Confirm that exact alarms and notifications are allowed.
- Remove aggressive battery restrictions for Clock-In Assistant.
- Allow background pop-up or lock-screen display if your phone provides those options.
- If Android shows a notification instead of opening the app, tap the notification to continue manually.
Some phone models do not expose a reliable way for an app to read every manufacturer-specific permission. A manual confirmation in Clock-In Assistant records your choice; it does not claim that Android verified the setting.
Why permissions are requested
Exact alarms support scheduled timing. Notifications provide a manual fallback. Background, overlay, lock-screen, and battery settings may improve reliability on supported devices. You control these settings and can revoke them in Android.
Purchase or membership issue
Use “Restore purchases” from the membership screen first. Confirm that Google Play is using the same account that made the purchase. If the issue remains, contact us with the Google Play order number, approximate purchase time, app version, and a brief description. Never send a payment password or complete card details.
Data deletion request
Email hklongcaresu@gmail.com with the subject “Clock-In Assistant data deletion request.” See the privacy policy for what to include and what may need to be retained.
Contact support
Email: hklongcaresu@gmail.com
Please include the app version, Android version, phone manufacturer and model, the approximate scheduled time, and the execution result shown in the app. Do not send passwords, purchase tokens, identity documents, or confidential employer information.